Return & Refund Information
At Cerâmica Capuchos, we want you to be fully satisfied with your purchase. If you are not satisfied, we offer an easy and free return process.
Return Policy
We offer a 30-day return policy from the date of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- Proof of purchase is required
Free Returns
We provide free returns for all eligible orders.
- No return shipping cost
- No hidden fees
- Simple and hassle-free process
Refund Process
Once your return is received and inspected:
- Your refund will be approved
- Refund will be issued within 5–7 business days
- Refund will be processed to your original payment method
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us immediately
- Provide photo proof if required
- We will arrange a replacement or full refund at no extra cost
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our fault)
- Items not in original condition
- Customized or personalized products (if applicable)
Return Process
To initiate a return:
- Contact our support team via email
- Provide your order details
- Follow the return instructions provided
🟢 Contact Information
Store Name: Cerâmica Capuchos
Business Address: Rua de São Pedro 8, Caparica, Portugal
Phone: +351212910290
Email: support@cerâmicacapuchos.com
Business Hours:
Our customer service hours are from 9:00 AM to 6:00 PM, Monday through Friday (GMT UTC +0)