General Questions
Q: What is Cerâmica Capuchos?
A: Cerâmica Capuchos is an online store offering premium ceramic gift items and home decor products designed for everyday use and special occasions.
Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, and Cash on Delivery (COD) in selected locations.
Q: Is my payment secure?
A: Yes, all online payments are processed through secure SSL encryption to protect your information.
Q: Can I cancel my order?
A: Orders can be canceled before they are processed. Please contact us as soon as possible.
Shipping & Delivery
Q: How long does delivery take?
A: Total delivery time ibusiness days (1–2 days handling + 2–3 days shipping).
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over €60. Orders below €60 have a flat shipping rate of €7.
Q: Will I receive tracking information?
A: Yes, once your order is shipped, a tracking number will be sent to your email.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original packaging.
Q: Do you offer free returns?
A: Yes, we provide free returns for eligible products.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–7 business days after approval.
Products
Q: Are your products high quality?
A: Yes, we focus on durable, well-designed ceramic products that meet quality standards.
Q: Are the product images accurate?
A: Yes, we aim to display accurate product images, though slight variations may occur due to lighting or screen settings.
Support
Q: How can I contact customer support?
A: You can contact us using the details below:
Store Name: Cerâmica Capuchos
Business Address: Rua de São Pedro 8, Caparica, Portugal
Phone: +351212910290
Email: support@cerâmicacapuchos.com
Business Hours:
9:00 AM to 6:00 PM, Monday through Friday (GMT UTC +0)