Shipping Information
At Cerâmica Capuchos, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines our processing times, delivery estimates, and shipping charges.
Order Processing Time
- Order Cut-Off Time: 6:00 PM (GMT)
- Handling Time: 1–2 Business Days
All orders are processed within 1–2 business days after payment confirmation. Orders placed after the cut-off time will be processed on the next business day.
Delivery Time
- Estimated Transit Time: 2–3 Business Days
Delivery times may vary slightly depending on your location and external logistics conditions.
Total Delivery Time
The total delivery time is calculated by combining handling and transit time:
- Handling Time: 1–2 Business Days
- Transit Time: 2–3 Business Days
Total estimated delivery time: 3–5 Business Days
(Processing time + transit time)
Shipping Cost
- Free Standard Shipping on orders over €60
- Flat Rate Shipping: €7 for orders below €60
All shipping fees are clearly displayed at checkout. There are no hidden charges.
Shipping Coverage
We currently offer standard shipping to selected international locations. Shipping availability may vary depending on the delivery region.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your shipment in real time.
Delays & Unexpected Issues
While we strive to deliver within the estimated timeframe, delays may occur due to:
- High order demand
- Carrier or courier issues
- Customs clearance (for international orders)
- Unforeseen logistics disruptions
If your order is delayed, please contact our support team for assistance.
Incorrect Address Disclaimer
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us immediately. We will investigate the issue and provide a suitable resolution.
Contact Information
If you have any questions regarding shipping, feel free to contact us:
📧 Email: support@cerâmicacapuchos.com
📞 Phone: +351212910290
📍 Address: Rua de São Pedro 8, Caparica, Portugal